This place suits me perfectly with reliable wi-fi, great air conditioning, 24-hour security, and a welcoming snack bar. I cherish how the staff offered me a hot drink during my first stay. Highly recommend enjoying the breakfast variety! I'm coming back for Xmas.

The Imperial Hotel Express offers a great breakfast with delicious options. However, the noise from nearby nightlife disrupted my sleep.

central base for parks and landmarks in kisumu

the hotel is just a short stroll from the beautiful lake victoria and the kisumu museum, making it perfect for exploring the local culture and scenery while enjoying a peaceful atmosphere with soundproof windows.

Convenient location and warm staff

Woke up to a cheerful breakfast atmosphere filled with local and intercontinental options. The staff’s warm welcome truly made me feel at home, and I loved the high-quality air conditioning.

However, the nearby nightclub noise was distracting, which made for some restless nights. The check-in process could also be improved for better guest privacy.

strategic location, soundproof windows, reliable Wi-Fi

The check-in process could use some serious streamlining!!! I encountered noise disturbances from nearby nightlife that definitely interrupted my sleep, and the lack of a mini bar in the room was disappointing!!!

If you haven't had the chance to sink your teeth into their juicy burgers, you're missing out! The breakfast had a fantastic variety, with fresh fruit that hit the spot. Plus, the incredibly friendly reception team, including Elva, Nicholas, and Medico, really knows how to make guests feel at home.

Had a hiccup when I got locked out of my room for two hours due to a glitchy door. Even when I checked out, the system was down and I couldn't get my receipt.

The Imperial Hotel Express provided an exceptional experience during my stay. The welcoming atmosphere created by the staff, including Judith at the reception, stood out right away. I loved the breakfast variety, especially the fresh fruit and delicious egg curry. The room was clean and comfortable, complete with air conditioning and reliable Wi-Fi. I appreciated the central location, making it easy to access shops and restaurants within a short walk. However, noise from the nearby nightclub could be disruptive during the night, affecting my sleep. Additionally, check-in took longer than expected, which could benefit from some improvement. Overall, the positives greatly outweighed the negatives.

Rooms are clean and have USB sockets. check-in process was a bit slow.

We loved our stay at this hotel! It was the perfect base for our large family with four teenagers. The breakfast options were delightful, and the staff's local recommendations for places to visit made our family adventures even more interesting.

My wife says that it would be great if dining options were more flexible for families.

i really enjoyed my stay at imperial hotel express. the reception team, especially elva, nicholas, and medico, were super friendly and welcoming, which made a difference. the variety at breakfast was impressive, with fresh fruit and hot plates changing daily. it’s a great place to relax.

i think check-in could be quicker.

Great Wi-Fi and 24-hour security. Lift cleanliness needs improvement.

The staff's warmth and attentiveness truly stood out, notably Elva and Raymond, who made our group feel right at home. Breakfast options were impressive, with varied selections each day, highlighting the chef's talents. Unfortunately, the check-in process was somewhat slow, and a glitch in the door left us locked out for a frustrating period. While the hotel is conveniently located, the noise from the nearby nightlife can be disruptive at times.

The staff at Imperial Hotel Express were wonderfully welcoming and attentive, ensuring a comfortable stay. Rooms were equipped with convenient amenities, although the nightlife from a nearby club made for some sleepless nights. Overall, a practical choice in a great downtown location.